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Ryan, was my technician and he went above and beyond to help me and my family get air back after it went out while we were out of town. He could have easily just told me to replace my unit, but he took the time to see if he could diagnose the issue to save me and my family a lot of money. A long story short, my house is colder than ever and I will definitely call Ryan and Scenic City Air the next time I need them.